Tenants
We pride ourselves on offering a service to our tenants and landlords that is second to none. We aim to secure you a property and offer you a service that ensures a smooth transition whilst the reference process takes place through to your moving-in day and our management of the tenancy. We will provide you with a dedicated member of staff who will normally deal with your needs from the start of your search through to the management of your tenancy.
We aim to keep you advised of any new properties as and when they become available and we can provide you with information concerning the location, local facilities, schools etc.
Be the first to hear about new properties for rent as they become available just REGISTER and we will keep you advised.
Frequently Asked Questions
(Click on a heading to expand)
Why are references required?
References are required in order that we can ascertain your credit worthiness for our landlord. We check information in respect of your credit rating, employment history and confirmation of your salary (if applicable) and a reference from your current landlord (if applicable). The reference process is to ensure that we can ascertain that you will be able to afford the agreed rent and that you have a good record of payment with your current landlord. It is also provides us with a clear picture into your credit rating, ie CCJs or bankruptcy orders that may have a relevance to your suitability as a tenant.
What is a Holding Fee or Agency Fee?
Agency and holding fees are required by agents in order that initially the property can be reserved by the tenant, whilst the reference process takes place. The agency fee is taken to cover the cost(s) of referencing tenant(s) and any administration work necessary to complete the tenancy.
Why do we require proof of ID and address?
Proof of identity is required in respect of the Money Laundering Regulations and to support our reference process.
Each applicant will be required to provide:
- Valid passport or photographic valid driving licence
- Utility bill/credit card/mobile phone statement dated within the last three months
Do I have to pay a deposit?
Yes - a deposit is required, normally equivalent to one month's rent.
Are you a member of a Government recognised body to lodge my deposit?
Yes - we will lodge your deposit with the Deposit Protection Service. A landlord can choose to lodge the deposit himself with one of the recognised bodies, but must provide us with the relevant information to prove this.
Is my deposit refundable?
Your deposit is valid for the duration of your occupancy of the property. An initial Statement of Condition will be carried, in most cases, prior to your occupation of the property. This document will then be used to assist us on your Outgoing Inspection. If there are no damages or concerns, your deposit will be refunded to you.
When can I pick up the keys to my new property?
As soon as your references are complete, we will notify you of the moving in date and when you can collect the keys.
How do I make payment on moving in day?
You must make payment as cleared funds on or before the confirmed moving in date. This must be in the form of a bankers draft/building society cheque or transfer direct from your account to our bank account. Please note we do not accept cash or have facility to pay by card.
What am I responsible for?
A tenant is responsible for all utility bills and the Council tax at the property. You must register with the relevant utility companies and take meter readings.
Inspections
We will carry out inspections throughout the duration of your occupation and we will write to you to formally to arrange a suitable time and date.
Notice
Both tenant and landlord are committing to the term of the tenancy agreement. A tenant must provide one month's notice on or before a rent due date and a landlord must provide two month's notice to terminate on or before a rent due date - ie on a normal six month tenancy agreement notice by the tenant cannot be given until month five, ie completing the agreed term of six months.